Refund & Return Policy

At Octlis, each piece is carefully inspected and packaged to ensure it meets our quality standards before it reaches you. We value transparency and want your experience to be as seamless as possible.

Returns

We accept returns for eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in original condition
• Items must include original packaging
• Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and quality control reasons, the following items are final sale and cannot be returned:

• Sale or discounted items
• Limited drops or exclusive releases
• Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note:

• Shipping costs are non-refundable
• Processing times may vary depending on your bank or payment provider

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, we recommend placing a new order and returning the original item if eligible.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos.

We will review the issue and provide a replacement or resolution where applicable.

Return Process

To initiate a return, please contact:

support@octlis.com

Include:

• Order number
• Reason for return
• Photos (if applicable)

Contact

For any questions regarding returns or refunds:

support@octlis.com

We respond within 24–48 business hours.